Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You. We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

1. Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information ("Personal Data") may include, but is not limited to:

• Identity Data: Full name, username, or similar identifier.
• Contact Data: Email address, phone number, delivery address.
• Financial Data: Bank account details for Vendor payouts. We do not store Customer payment card details.
• Profile Data: Date of birth (for promotions), favorite vendors, account preferences.
• Transaction Data: Details about orders and payments to and from you.

Usage Data

Usage Data is collected automatically when using the Service. This may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, and the time spent on those pages.

2. Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.
• To manage Your Account: To manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service.
• For the performance of a contract: To facilitate the purchase contract for the products, items, or services You have purchased through the Service. This includes sharing necessary details (name, address, phone number, order items) with the Vendor you are ordering from.
• To contact You: To contact You by email, telephone calls, SMS, or WhatsApp regarding your orders, account status, or important service updates.
• To provide You with news, special offers (such as birthday rewards), and general information about our services and events.
• To manage your requests: To attend and manage Your requests to us, such as support inquiries or fund top-up requests.

3. Disclosure of Your Personal Data

We may share your personal information in the following situations:

• With Vendors: We will share necessary information with Vendors to allow them to fulfill your orders. This includes your name, delivery address, phone number, and order details.
• With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to process payments, and to contact You.
• For Legal Requirements: The Company may disclose Your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation.

4. Security of Your Personal Data

The security of Your Personal Data is important to Us. We use commercially acceptable security measures, including encryption and secure cloud infrastructure, to protect your data. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While We strive to protect Your Personal Data, We cannot guarantee its absolute security.

5. Data Retention

We will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

6. Your Rights

You have the right to access, update, or delete the information we have on you. You can access and update your account information directly within your account settings section. If you wish to delete your account, please contact us.

7. Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy, You can contact us by visiting the contact page on our website.